Reporting to the Manager, Education & Support Services, the Education & Support Services Coordinator will provide and/or support the delivery of information, education, and resources to persons with Parkinson’s, their caregivers/families, volunteers, healthcare professionals, and facilities providing care to persons with Parkinson’s. This includes researching and maintaining information resources.
The job activities are conducted in support of Parkinson Society British Columbia’s (PSBC) mission to Empower the Parkinson’s community in British Columbia through providing resources and services to enable self-management, self-reliance, and self-advocacy.
Please be advised this is a full time position.
Information and Referral
- As part of a team, provides first contact, front-line support and information in response to inquiries from people living with Parkinson’s, caregivers/families, volunteers, healthcare professionals, and others over telephone and email
- Researches information and community resources pertinent to people living with Parkinson’s, caregivers/carepartners, and healthcare professionals
- Helps update the PSBC website and resource materials
- Remains up to date with research and related PD news, and recommends postings for publication (i.e. social media, GroupLink, Viewpoints)
- Provides resources and direction to support groups
- Co-facilitates in person and online support groups as needed
- Participates in aspects of event planning, and attends and assists with events as required
- Recruits presenters and facilitates educational webinars
- Follows the planning documents for each event and manages all logistical aspects as assigned
- With the team, writes event advertisements (e-blasts, event posters, updates PSBC website accordingly, etc.)
- Provides technical support with online events as required
Job Requirements and Qualifications
- Degree in social services or health (specific knowledge of Parkinson’s disease strongly preferred)
- Experience working with people coping with the challenges of living with a chronic health condition
- Knowledge of resources available in BC to refer people to that will assist with the challenges of living with a chronic health condition
- Experience liaising with community social services agencies and healthcare providers
- Knowledge of medical terminology
- Experience in helping people from diverse backgrounds
- Strong listening skills
- Compassionate and organized questioning skills to identify needs
- Excellent verbal communication skills in-person and over the phone
- Excellent written skills to provide effective support through email and mail
- Presentation and facilitation skills an asset
- Demonstrated ability to work independently and as a member of a team.
- Proficient computer skills: Word, Excel, database systems (Raiser’s Edge preferred), internet, research
- Technological adaptability including experience with use of webinar platforms such as Zoom are essential
Salary will be commensurate with qualifications and experience.
Please note that in response to the global outbreak of Coronavirus disease (COVID-19), Parkinson Society BC (PSBC) has taken steps to protect the health and safety of our staff and community. Staff are primarily working remotely until further notice.
Post COVID-19, in-office time may be required as well as some travel including occasional weekends.
How to Apply
Resumes accompanied by a cover letter can be submitted to:
Jean Blake, Chief Executive Officer