The login process for each webinar will vary based on the platform on which we are hosting them. Our Ask the Expert webinars, and certain other educational webinar series, are most often hosted on Adobe Connect, while our exercise classes, or other more interactive sessions, are often hosted on BigMarker or Zoom. Please see below for details on each platform.
After you enter your name and hit "Enter Room", you will see one of the below messages:
“Waiting for Host. The meeting has not yet started. You will be able to access the meeting once the host arrives. Please wait.”
“This is a private meeting. Your request has been sent to the host. Please wait for a response.”
If you see either of these messages, you are in the right place. Please wait to be allowed into the room. If you are not in the room by the start time of the webinar, please close the window and try signing on again.
When you fill out a login form (see "How do I log in to the webinar?" above) and arrive on a webinar's landing page in BigMarker, you should see an "Enter Webinar" button at the top of the page. If this button does not appear, check the webinars start time on the page. If you see a date and time different from the webinar you are trying to access, you may be on the wrong webinar page. You can find the correct webinar by checking our BigMarker profile.
If you are unable to find the webinar you are trying to access, please contact us at email@example.com, and we will provide you with the correct login link.
When you fill out a login form (see "How do I log in to the webinar?" above), you will be taken to Zoom, where your meeting should launch automatically. If nothing prompts from your browser, you can click "download & run Zoom" to download the Zoom application and join the meeting, or "join from your browser" to access the meeting within your internet browser. Whether you are using the Zoom application on your computer, or accessing meetings through your browser, you do not need an account to participate.
If you are having issues accessing a webinar on Zoom, please contact us at firstname.lastname@example.org, and our staff will be in touch to assist you. For faster support, please provide a phone number in your email.